1. Business Awareness - Understanding the commercial nature of Business
2. Client Relations - Getting to Know your Client, Staff, Team
3. Dealing with the Persistent Complainant - Knowing and Utilising Complaints Procedures
4. Communication - Tailoring your Style of Communication
5. Interviewing - Identifying the facts and issues from Interviews
6. Managing Others - Effective People Management
7. Professional Conduct - Exercising good standard of Client Care and work
8. Self Awareness - Evaluating your Professional Strengths and Weaknesses
9. Working with Others - Appreciating your Role and Responsibilities
10. Effective Writing - Informative and Persuasive Writing
11. Workload Management - Setting Realistic Timescales
12. Public Relations - Spreading Information to Gain Public Awareness
13. Filing and Record Keeping - Office Management and Filing Practices
14. Office Etiquette - Ways to a Happy Office Environment
15. Proofreading Skills
Course Fees
Full Payment: US$425.00 (including 9% discount)
Instalments: US$154.41 x 3 monthly
This Office Administration Course is for everyone wishing to work in Administration or Human Resources Department of any business sector. There is no age limit to complete this Course.
An Office Administrator is a valuable member of any business team and being able to work competently and confidently is vital. This Course is suitable for PAs, general secretaries or those working in Human Resources.
On successful completion, students will receive the Office Administration Certificate by Mail delivered to home or business address.
This course is universal as good Client Relations is vital to all businesses worldwide.
“I have learned a great deal from your lessons and always look forward to the next one”
“Hello Wendy
Re: Administration Course
Firstly, I would like to thank you for the way you present this course, it is clear and concise. The content is very informative and helpful.”
“I am so pleased that I finally found a job. It keeps my self esteem up and this type of position reminds me how lucky I am".
BY OTC
For businesses to remain competitive, Office Administration and Good Client Relations are becoming more important now than ever before.
Working as an Office Administrator gives you the freedom to work in any business sector worldwide.
This course will give you the level of competency required in a number of skills such as Client Relations, Business Awareness, Communication, Writing Skills, Interviewing Skills and more, which are all extremely necessary in order to maintain good client relationships, smooth running of a business and continued success.
An Office Administrator is a valuable member of any business team and being able to work competently and confidently is vital. This Course is suitable for PAs, general secretaries or those working in Human Resources.
We developed this Administration Course for Trinity College which can also be undertaken with us at OTC.
In these highly competitive days, employers and employees need to be at the forefront in order to maintain their positions within the market place. Gaining an Office Administration qualification should give you the competitive edge by showing your determination and ability to excel in this most vital sector.
Minimum Estimated Study Time: 4 weeks based on 2 hours study each week. However, students can complete in a longer or shorter time as they find convenient.
On successful completion, your Office Administration Certificate will be mailed to your home or business address.